Shipping policy

The Mulberries LLC uses UPS as our default shipping partner based on previous performance and shipping times. We ship orders at the beginning of every week, and any orders placed between Sunday and Monday evening may be shipped the following week.

Packaging:

All orders are packed in an appropriately sized box, between 12 to 48" long and 2 to 6" wide. Any trees that exceed these dimensions may be tied, bent, or pruned in a manner that allows the tree to ship safely and regrow healthy.

Damaged Packages:

If your order arrives severely damaged (broken trunk or major limb damage) from transit please contact us ASAP. There are risks inherent to shipping live plants such as torn or missing leaves, broken twigs, and signs of stress. Any damaged portions should be pruned off so the plant may regrow and recover fully. 

If your plant(s) are severely damaged, please send photo proof to themulberries26@gmail.com so we can discuss a solution.

Tracking Information:

Once your order has shipped, your tracking information will be automatically sent to you via email or text message. If you haven't received your tracking details, please check your spam or junk folder.