Refund policy

If there is a problem with your order please do not hesitate to contact us with photos ASAP. Our customer service will examine your order information and photos to determine the best solution. Per our Shipping Policy, please understand minor damage from shipping is highly probable, such as torn or missing leaves, broken twigs, and signs of stress. However, if your plant(s) are severely damaged, we will offer a refund or a replacement of equal value, at our discretion.

Returns:

We cannot accept returns due to the risk of spreading harmful organisms and/or damage to the plant(s) due to re-shipping. Please do not return your order to the nursery, it will be refused.

Refunds:

If your refund is approved, the eligible portion of your order will be refunded to the original method of payment. Please allow up to 5 to 7 business days for the refund to be processed and reflected in your account. If a replacement is approved, it will be shipped at the beginning of the following week in accordance with our regular shipping schedule.

If you have any questions regarding this policy or experience an issue with your order, please contact us within 24 to 48 hours of delivery so we can assist you.